Question 1

What industries does Orbit serve?

Accepted Answer

Technology and Software as a Service (SaaS), e-commerce, retail, restaurants, cafés, wellness and clinics, mental health professionals, real estate, construction and trades, law firms, agencies, consultants, non-profits, charities, education, logistics, hospitality, and many more.

Question 2

Why is industry-specific bookkeeping important?

Accepted Answer

Each industry has its own revenue patterns, deductions, compliance rules, and reporting needs. Industry-specific bookkeeping means your books reflect how your business actually runs.

Question 3

Do you serve all industries equally, or specialize in some?

Accepted Answer

We have deeper specialization in technology and SaaS, clinics and wellness, restaurants and e-commerce, professional services, trades, real estate, and non-profits. Other industries are supported with tailored workflows.

Question 4

Are there industries you do not serve?

Accepted Answer

Yes. We avoid weapons, cannabis where licensing is unclear, and certain highly regulated industries that fall outside our team's expertise.

Question 5

If my industry is not listed, can you still help?

Accepted Answer

Almost certainly. Mention your industry on the discovery call, and we will tell you honestly whether we are a strong fit or recommend a better-suited firm.

Question 6

Do you work with SaaS and technology startups?

Accepted Answer

Yes. We work with SaaS, technology, and product-led startups from pre-revenue through to scaling stages.

Question 7

Can you handle deferred revenue, Monthly Recurring Revenue (MRR), and burn rate reporting?

Accepted Answer

Yes. We handle deferred revenue recognition, MRR and Annual Recurring Revenue (ARR) tracking, churn, gross margin, and burn rate reporting.

Question 8

Do you support investor reporting and fundraise prep?

Accepted Answer

Yes. Our fractional Chief Financial Officer (CFO) team prepares investor updates, data rooms, financial models, and due diligence support.

Question 9

Do you work with bootstrapped or venture-backed startups?

Accepted Answer

Both. Our engagement model flexes from a light monthly cadence for early-stage bootstrappers to full investor reporting and modeling for venture-backed scaling companies.

Question 10

Do you work with e-commerce and retail businesses?

Accepted Answer

Yes. From single-channel Shopify stores to multi-channel sellers with marketplaces and physical retail locations.

Question 11

Do you integrate Shopify, Stripe, Square, and similar tools?

Accepted Answer

Yes. We connect Shopify, Stripe, Square, PayPal, and similar platforms into QuickBooks Online or Xero, with sales tax codes mapped correctly.

Question 12

Do you work with restaurants, cafés, and hospitality?

Accepted Answer

Yes. We support point of sale (POS) systems, tips reporting, delivery app reconciliations, gift cards, and inventory-light workflows.

Question 13

Do you handle inventory tracking?

Accepted Answer

Yes. For inventory-heavy retail and e-commerce, we set up tracking through your accounting platform or e-commerce stack, with Cost of Goods Sold (COGS) reconciled monthly.

Question 14

Do you work with clinics and wellness businesses?

Accepted Answer

Yes. Physiotherapy, chiropractic, dental, spa, yoga, and other clinic and wellness models are core to our practice.

Question 15

Do you handle Jane, Square, and clinic management software?

Accepted Answer

Yes. We integrate Jane, Square, and similar clinic management tools, mapping appointments, payments, and Harmonized Sales Tax (HST) cleanly into the books.

Question 16

Do you work with mental health professionals and psychologists?

Accepted Answer

Yes. We support private practices, group practices, and clinics with revenue-by-clinician reporting and HST or Goods and Services Tax (GST) handling where applicable.

Question 17

Do you support multi-location clinics or group practices?

Accepted Answer

Yes. We set up location and practitioner tracking so revenue, expenses, and performance can be viewed by site or provider.

Question 18

Do you work with construction and trades businesses?

Accepted Answer

Yes. General contractors, sub-trades, and field service businesses, including job costing and project profitability where needed.

Question 19

Can you handle job costing and project-level reporting?

Accepted Answer

Yes. We set up jobs, classes, or projects in QuickBooks Online or Xero, then track materials, labour, and margin by job.

Question 20

Do you support Jobber, ServiceM8, and other field service apps?

Accepted Answer

Yes. Jobber, ServiceM8, Housecall Pro, and similar tools integrate cleanly with our standard accounting stack.

Question 21

Do you handle Workplace Safety and Insurance Board (WSIB) and similar provincial filings?

Accepted Answer

Yes. WSIB in Ontario and equivalent provincial workers' compensation filings are part of the payroll scope where applicable.

Question 22

Do you work with law firms?

Accepted Answer

Yes. Solo practitioners through to multi-partner firms, including trust account compliance, Law Society reporting, and Prepared by Client (PBC) packages.

Question 23

Can you handle trust account reconciliations for legal practices?

Accepted Answer

Yes. Monthly three-way trust reconciliations and proper trust versus general account mapping are part of our standard legal bookkeeping scope.

Question 24

Do you work with agencies, consultants, and professional services?

Accepted Answer

Yes. Marketing agencies, design studios, IT consultants, management consultants, and other service-based firms with project or retainer billing models.

Question 25

Do you handle billable hours or retainer tracking?

Accepted Answer

Yes. We integrate time tracking and retainer balances into your books, so revenue recognition matches the way you bill clients.

Question 26

Do you work with real estate agents, brokerages, and property businesses?

Accepted Answer

Yes. Realtors, brokerages, property managers, and real estate operating companies, including commission tracking and rental income reporting.

Question 27

Can you track commissions, properties, and rental income?

Accepted Answer

Yes. We set up income and expense tracking by property, agent, or unit, and reconcile commissions and rentals to source statements.

Question 28

Can you handle property management trust accounts?

Accepted Answer

Yes, where required. We reconcile property management trust accounts and security deposits in line with provincial regulations.

Question 29

Do you work with non-profits and charities?

Accepted Answer

Yes. Non-profit and charity bookkeeping is one of our specialized service lines, with fund, program, and grant tracking built in.

Question 30

Do you handle fund accounting, grants, and T3010 filings?

Accepted Answer

Yes. Restricted and unrestricted funds, grant reporting, functional expense reporting, and T3010 charity return readiness are all in scope.

Question 31

Can you support board reporting and audit preparation?

Accepted Answer

Yes. We prepare board-ready financial reports, maintain audit-ready workpapers, and can liaise directly with your auditor through the Orbit Portal.

Question 32

Do you handle donation platforms and donor management?

Accepted Answer

Yes. We integrate or import from common donor platforms, payment processors, and ticketing tools, and reconcile to the general ledger.

Question 33

What if my industry has unusual compliance or reporting needs?

Accepted Answer

We scope the unusual pieces (multi-entity, foreign currency, regulatory filings, donor or grant compliance) into your engagement, so the books match your reality.

Question 34

Can you build custom industry-specific workflows?

Accepted Answer

Yes. Custom chart of accounts, class tracking, location reporting, and management reporting templates are part of how we tailor each engagement.

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Bookkeeping Essential

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Frequently Asked Questions

What industries does Orbit serve?

Why is industry-specific bookkeeping important?

Do you serve all industries equally, or specialize in some?

Are there industries you do not serve?

If my industry is not listed, can you still help?

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